Your mission is to build an enterprise support function that resolves hard technical issues while improving the system that produced them.
What you will own
- Own complex support cases and regional escalation quality.
- Build diagnostic, severity, response, and handoff practices.
- Partner with engineering and security on incidents and root causes.
- Create durable technical knowledge from recurring issues.
- Measure support by restored trust and reduced recurrence, not ticket closure alone.
What we look for
- Deep enterprise support, reliability, platform, or customer engineering experience.
- Strong debugging across APIs, cloud systems, identity, and distributed services.
- Excellent written incident and customer communication.
- Calm prioritisation during high-severity events.
- A record of turning support evidence into product improvement.
How we hire
No resume is required at this stage. We begin with structured questions so your judgment and actual work can carry the application. We do not use AI to rank, score, summarise, or reject candidates.